Student Loan Saga: Update

14 Sep

Happy Tuesday all!

We have a present for you today…

The next installment in the Student Finance England statistics is now available to view online.

According to the statistics, 75% of the live applications are prepared for payment, leaving (they seem to have managed to add up to 100 this time) 21% of applications awaiting further evidence and 4% in the hands of SFE, LEAs or local authorities.

Official statistics – SFEngland.

However, having spoken to several dissatisfied students (new and returning), most of the 21% whose application seemingly rests in their own hands are banging their heads against the wall in frustration.  One new student, is now submitting her parents’ financial information for the 3rd time despite having an older sister in the system (3rd year student) whose application has been processed with no issues.  This new student’s mother has been told that she only has one daughter at University despite the elder daughter’s application recognising the financial information from both her parents and the SFE have repeatedly asked for information that has been sent in before, numerous times.  The two daughters share the same parents, the same home address and the same surname.  As this student is starting at University in a matter of weeks, it is difficult for her to feel relaxed about a situation that is entirely the fault of a disorganised SFE.

The SFE refuse to admit that the system has once again failed and is disorganised, time-wasting and stressful for students, and parents, who have so much to do at this time of year

It has been brought to the attention of Clever Student Money that most LEAs have far too many students to process with very few staff, due to having to fund this centralised system from cuts in their own budgets and reduced staffing, however all LEAs have managed to maintain quick turnarounds and push the information through to SFE central office.  As all LEAs are up to date with their applications despite the strains put on them, it raises the issue of the combined figures reported by the SFE as this would suggest that the 29% of applications still pending are actually with the central SFE office.

Clever Student Money have even been told that Student Finance England are in such a mess, they even called a “Red alert” meeting with representatives from The Department for Business, Innovation and Skills recently.  News of what this entailed or what they discussed hasn’t reached us yet – we’ll keep our ear to the ground for more information.  But this is definitely not what we want to hear a matter of weeks before the first installments of student loans are due.

Like in the case of the new student we mentioned earlier, there are repeated cases where documents are being lost by the central unit after being scanned.  Amazingly, Students have also been sent documents that they shouldn’t have received, the worst of which included a claim sheet from an SFE employee for 52 hours of overtime for the month of May.   When this was pointed out to Clever Student Money, the question was raised of why staff were required to do 52 hours of overtime in May if these problems are arising due to late student applicants like they claim?

One student commented on our our previous blog post to tell us that her friend has even had tuition fee loans confirmed for two separate universities!  Completely bonkers!

We will keep you all updated as we hear more, in the meantime don’t forget to let us know your horror stories of dealing with Student Finance England!

Good Luck!!

Love

CSM

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One Response to “Student Loan Saga: Update”

  1. Rachel September 14, 2010 at 11:23 am #

    The worst thing with it is, those people who’s applications are awaiting further information may not even know. They didn’t update my online application until a month after they decided they needed more information, and this was after my phoning them repeatedly to ask after the status, and them telling me they had all the evidence they needed. If your situation is anything out of slightly ordinary (for example, I only have one living parent and have been out of full time education for more than a year) they need so much evidence to prove it and they just don’t ask for it at all. I sent everything they wanted, then eventually managed to find someone who said I also needed to send about four more documents in, including a death certificate that has to be from a registrar, if you don’t already have a spare to send – this costs money and can take a while!
    Them being so slow wouldn’t be quite so annoying if they were actually able to communicate properly.

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